Conflict can be an opportunity for growth or the cause of chronic discord in your workplace. If you are uncomfortable with conflict, you are not alone. In this workshop, you will come to understand your own conflict resolution styles including their benefits and drawbacks. You will learn concrete skills that will allow you to successfully manage conflict in your workplace.
Upon completion of this course, the participant should be able to:
- Understand your own conflict management styles
- Identify how to decide upon which style would work better in different conflictual situations
- Learn tools for communication in conflict
- Learn how to successfully manage defensiveness
This is a two-part event. Please make sure you can attend both dates before registering: September 28 & 30 from 9 a.m. - 11 a.m. central each day
This event will have AI captions via Zoom’s transcription function. Please note that these captions are automatically generated by the computer software and may not always accurately transcribe what is said. If you need professional captioning, or have another accessibility accommodation, please email MCN’s program assistant
with your request at least two weeks prior to the start of the event. Although we will attempt to meet all accessibility requests, late request may not be fulfilled.
learned the importance of communicating in conflictual circumstances as a therapist for people who had committed sexual offenses. Trained in Restorative Justice Peacekeeping, mediation and conflict resolution, Terri brings her 30 years of experience to help participants understand their own conflict communication style. She believes that there are no right or wrong styles, just more effective styles for different situations. Terri is the owner of Terri Allred Consulting and Director of the Rochester Nonprofit Consortium.