Interpersonal communication is complicated. Whether the interaction is between two people, or larger groups, there are many ways our verbal and nonverbal signals can be misunderstood or misinterpreted.
Often, miscommunication is not the product of bad faith, rather the product of difference. Culture, geography, gender, education, and age can impact our understanding about the meanings of words, symbols, gestures, and tones of voice.
Join this session to think about the ways that each of us encode and decode messages. How are we creating messages that can be understood broadly? And how do we avoid conflict when our messages are misunderstood?
Participants will walk away with an increased awareness of communicating across difference. You’ll gain new skills for recognizing the ways that differences impact interpersonal communication. And you’ll have new strategies to help you decipher the difference between a message’s intent vs. its impact.
Refreshments: Coffee, tea and a light snack will be provided.
Travel: Driving directions and transit options are available on MCN's website.
About the Presenter
Alex Glassmann is a licensed attorney who works exclusively as a mediator. He mediates at Erickson Mediation on average six days a week, helping couples build parenting plans, budgets, and any other agreements needed to shore up the terms of a pending divorce or post-divorce situation. Over the past five years, Alex has helped hundreds of clients to resolve their disputes through mediation—as well as trained organizations’ members in the art of peacemaking through the Conflict Resolution Center, a local nonprofit organization for which he serves on the board of directors. He also currently serves on the board of directors of the Academy of Professional Family Mediators and serves the Council of the Alternative Dispute Resolution Section of the Minnesota State Bar Association. Prior to joining Erickson Mediation, Alex worked as a judicial law clerk to the Honorable Judge Bruce A. Peterson, researching law and drafting court orders and memoranda. He obtained his B.A. from Pomona College and graduated cum laude from the University of Minnesota Law School.