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Direct Service Program Associate

Listening House of St Paul


Organization Summary:

Listening House has served St. Paul for 34 years, providing hospitality, practical assistance, and guidance to low-income, homeless, or lonely men and women. We are a low-barrier community center offering hospitality and kinship. We recently relocated to the near east side of St. Paul. Some guests served at Listening House suffer with a mental illness or struggle with addiction. Others struggle with poverty and isolation. Professionals in housing, outreach, and behavioral health use Listening House as a satellsite office to meet people in need of special services.


Drop-in services are offered in our "living room" where people come to relax, connect with others, get assistance with basic needs, and get connected to resources. We also offer a men's group, art class, guitar lessons, sewing instruction, and more.


Location: Twin Cities Metro Activity Area: Human Services and/or Youth Development
Category: Health/Human Services Workforce Closing Date: open until filled
Job Type: Part Time Salary: $15.00/hr
Hours: Flexible, 15/week between 7 AM - 4 PM M-F 

Primary Duties:

This position is designed to welcome and support the guests of Listening House, where ALL are welcome. The person in this role will listen, support, advocate, and provide basic needs for guests on a daily basis. In addition, the Associate will be adept and comfortable working within the harm reduction model.



·        Conduct basic assessments including mental health condition; addiction status, cognitive ability or other indicators that pose a barrier for a guest.

·        Provide direct support to guests in a hospitable manner using the harm reduction philosophy.

·        Determine guests' needs according to established protocol and procedure.

·        Offer guidance and support within Listening House, or make appropriate referrals to outside agencies.

·        Maintain unbiased judgment of the guests being served.

·        Advocate on behalf of guests as needed.

·        Assist daily with assorted operational tasks.

·        Assist in disseminating guest communication (fliers, announcements, emails, etc.).

·        Continually promote the Listening House mission.

·        Serve as an ambassador to donors and volunteers, both on a daily basis and at all fundraising events.

·        Assist in the training, direction, and support of volunteers.

·        Document daily activity of guests and services provided.

·        Participate in weekly team meeting.

·        Support colleagues in decision making and/or when back up is needed.

·        Provide facility oversight; clean up living room, wash and fold laundry, clean up outside area, prepare the living room for special events.

·        Accept, account for, track, and sort donations.

·        Other duties as assigned.


Additional Info:

Listening House offers a comprehensive benefits package including Life, Health, Disability, and Paid Time Off

How To Apply:

Please submit a cover letter and resume to


Listening House of St. Paul is an Equal Opportunity/Affirmative Action Employer.


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