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Day One Coordinator

Cornerstone Advocacy Service


Organization Summary:

Cornerstone is a $4.8M agency with approximately 90 employees. We provide specialized services within eleven cities, including Bloomington, Brooklyn Center, Brooklyn Park, Crystal, Edina, Eden Prairie, Maple Grove, Richfield, Robbinsdale, St. Louis Park, and Minneapolis. Our organization serves individuals impacted by domestic violence, sexual violence and human trafficking, with office locations in Bloomington, Minneapolis, and Brooklyn Center. Cornerstone has developed one of the most comprehensive service continuums for victims of violence in Minnesota. Our services are designed to move individuals and families from crisis to safety, stabilization and security. Last year approximately 4,000 individuals accessed Cornerstone programming. We are committed to providing opportunities for others to partner with us in this work and to convey, as a community, zero-tolerance for violence.

Location: Twin Cities Metro Activity Area: Mental Health and Crisis Intervention
Category: Health/Human Services Workforce Closing Date: May 15, 2019
Job Type: Full Time Salary: DOQ / Exempt

Primary Duties:

POSITION DESCRIPTION: The Day One Coordinator is responsible for supporting the capacity of the call center and MN network of domestic violence, sexual assault, anti-trafficking, youth and general crime providers to respond immediately to victims/survivors seeking safety and services. Two key oversight responsibilities include; 1. Call Center: Ensures that the Call Center operates with the highest level of customer relationship standards inclusive of appropriate information and referral practices, trauma informed and survivor-centered practices and accurate record-keeping. The position oversees that the Day One system, processes and best practices are utilized by Call Center staff, volunteers and interns to ensure immediate access to safety and services for survivors. 2. Day One Network: Builds and strengthens relationships between network programs and Cornerstone’s Day One program. Ensures that network partners are receiving support and technical assistance around the web-based site, as well as training on best practice approaches in providing advocacy and support to survivors. ESSENTIAL DUTIES and RESPONSIBILITIES Day One Network Responsibilities * Provide direct supervision of the Day One Specialist * Build and strengthen relationships between Day One Network programs through providing technical assistance, problem solving, and training on best practice approaches in providing advocacy and support to survivors. * Develop and maintain relationships and collaborations with other agencies and systems that provide interconnecting services and referrals for survivors and their families. * Ensure development of Day One Network policies and procedures manual. * Develop and implement with other collaborative partners (MCBW, MNCASA, etc.) advocacy-specific trainings for Network partners. * Develop and co-host with other Day One staff, network meetings, events and Summit. * Develop and maintain with other Day One staff, training materials including Power Points, written manuals/handouts and e-learning tools. Call Center Responsibilities * Provide direct supervision of the Day One Call Center Supervisor * Ensure comprehensive 24/7 coverage of call center a. Provide oversight for development and implementation of comprehensive training of call center staff, volunteers and interns, with emphasis on maintaining survivor-centered, trauma-informed services for callers accessing the crisis hotlines. * Maintain accountability of high quality services and decision making, including oversight of proper documentation of services and meeting of crime victim standards. * Work to enhance community collaborations and referrals inclusive of Day One network partners, general crime agencies, 2-1-1, 911, law enforcement, medical personnel and others. Provide community outreach presentations as needed. * Oversees the creation and maintenance of resource, referral and training manuals or materials to keep Call Center Advocates current with all information needed to perform their jobs effectively. * Ensure the development of reporting tools, program guidelines, and performance measurements to improve service delivery and remain current best practices. * Oversee collaborative relationships for the MN Alliance for Family and Animal Safety’s Pet Protection Program. * Maintain current knowledge of national trends in service delivery of statewide hotlines and plays a key role in the implementation of new strategies such as text and chat messaging. General Responsibilities * Provide input into the design of public relations materials to engage the broader community in consultation with Cornerstone’s marketing/development staff. * Provide direct services, as needed to maintain Call Center coverage. * Work collaboratively with other staff across Cornerstone’s internal programs. * Act as a resource to other staff, volunteers and interns for program and client issues or concerns. * Contribute to budget development and expense control as assigned. * Attend program meetings. * Other responsibilities as deemed necessary to support and enhance the Call Center and Cornerstone services. Human Resources * Participate in hiring, orientation & training, evaluation and supervision of program staff, volunteers and interns as assigned. * Ensure compliance with established Policy & Procedures * Ensure that all staff, volunteers & interns employ best practices related to data privacy & confidentiality. Administrative Responsibilities * Review and authorize timesheet and purchase orders as assigned. * Assure data entry is completed accurately as assigned. * Complete accurate statistical reports as assigned. * Assist in developing and reporting of program outcomes. * Support the grant writing process, i.e. research, information gathering, etc. Organizational Expectations * Promote Cornerstone Advocacy Service’s (CAS) mission & philosophy. * Display high ethical and professional standards. * Participate in internal CAS committees and represent CAS on external committees as assigned. * Provide support to and attend CAS events, e.g. conference, volunteer recognition, fundraisers, etc., as assigned. * Support CAS marketing initiatives. * Attend all staff meetings and required trainings.


EDUCATION/EXPERIENCE Master’s Degree in Social Work or related field is preferable/required. Minimum of bachelor’s degree in social work or related field. Two-three years’ leadership or supervisory experience preferred. Minimum of 1-2 years of experience providing direct services and support to individuals in crisis and minimum of 1 – 2 years of experience providing leadership in an environment that is responsive to individuals who have experienced trauma. QUALIFICATIONS * Experience in building collaborations, community organizing and/or social justice initiatives. * Knowledge and aptitude of Microsoft Office, web based applications, social media, and other related forms of technology. * Excellent written communication skills. * Experience in public speaking, training and meeting facilitation. * Understanding of the impact of interpersonal violence on a micro and macro level with some experience in providing direct services in a related field. * Broad knowledge of resources and systems which interface with victims of interpersonal violence (domestic violence, sexual assault, trafficking, etc.) and general crime. * Experience in working with diverse populations and marginalized communities with training in and/or commitment to anti-oppression work. * Valid driver’s license, insurance and reliable vehicle. * Preferred 40-hour sexual assault certification. * Ability to travel and work flexible hours including some evenings, weekends and overnights.


Additional Info:

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities and those who may be Deaf/Hard of Hearing, to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to use manual dexterity for use of objects, tools or controls as well as visual acuity. The employee is required to stand; walk; sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must lift and/or move up to 30 pounds. The employee should always request assistance if any object needs to be lifted and the employee feels that their capabilities are such that the specific item to be lifted is beyond the employees abilities. No employee should attempt to lift more than what is comfortable for them. If such a situation should arise the employee should notify their supervisor to find help with lifting any item regardless of weight if the object to be lifted is awkward or difficult to lift in any way. Cornerstone strives for a fully inclusive work environment and does not discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, familial or marital status, and/or with regard to public assistance or any other characteristic. These statements are not intended to encompass all functions and qualifications of this position; rather, they are intended to provide a general framework of the requirements of the position. Cornerstone is an Equal Opportunity and Affirmative Action Employer. Cornerstone offers a generous salary and benefits package.

How To Apply:

RESUMES without COVER LETTERS will not be reviewed or considered for employment at Cornerstone Advocacy Service. Please E-Mail your COVER LETTER & RESUME to No agencies; No walk-ins; No phone calls please


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