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Hotline Advocate Student Intern

Cornerstone Advocacy Service



 

Organization Summary:

Cornerstone is a $4.8M agency with approximately 95 employees. We provide specialized services within eleven cities, including Bloomington, Brooklyn Center, Brooklyn Park, Crystal, Edina, Eden Prairie, Maple Grove, Richfield, Robbinsdale, St. Louis Park, and Minneapolis. Our organization serves individuals impacted by domestic violence, sexual violence and human trafficking, with office locations in Bloomington, Minneapolis, and Brooklyn Center. Cornerstone has developed one of the most comprehensive service continuums for victims of violence in Minnesota. Our services are designed to move individuals and families from crisis to safety, stabilization and security. Last year approximately 4,000 individuals accessed Cornerstone programming. We are committed to providing opportunities for others to partner with us in this work and to convey, as a community, zero-tolerance for violence.
(www.cornerstonemn.org)

 
Location: Twin Cities Metro Activity Area: Mental Health and Crisis Intervention
Category: Health/Human Services Workforce Closing Date: open until filled
Job Type: Intern - Unpaid Salary: Unpaid Internship
Hours: 20 + hours per week 
 

Primary Duties:

POSITION DESCRIPTION: The position is responsible for responding to victims/survivors of general crime, domestic violence, sexual violence and/or human trafficking/sexual exploitation via phone, text, email or chat messaging through the 24/7 Day One Crisis Line and MN Crime Victim Support Line. The Call Center Advocate uses trauma-informed and survivor- centered practices to provide contacts with referrals, information, support and safety planning. The Day One system, processes and best practices are utilized by Call Center Advocates to ensure immediate access to safety and services for survivors. Hours/Schedule: We require interns to provide a minimum of 16 hours of coverage per month. A one-year commitment is preferable, but negotiable. We are seeking interns that can provide a minimum of 4 hours of coverage per week. Schedules will vary depending on coverage needs. ESSENTIAL DUTIES AND RESPONSIBILITIES Program • Maintains professional and confidential customer-oriented responses to calls, text and chat users including appropriate responses in crisis situations. • Assesses with contacts what they are currently seeking for services and then ensures appropriate referrals and resources are made based on their requests. • Accurately records all calls, text, email and chat messaging in the Day One Call Center database. • Demonstrates a comprehensive understanding of the human services delivery system including community resources, organizations and services. • Maintains a high level working relationship with referral partners inclusive of the Day One Network agencies, 2-1-1, law enforcement, medical personnel and others. • Works as a team with other Call Center Advocates, Emergency Services staff and supervisors/managers to ensure all referral information is up-to-date and accurate. • Works collaboratively across all internal programs at Cornerstone. • Other duties as assigned.

Experience:

• Broad knowledge of resources and systems which interface with victims of violence. • Understanding of survivor-centered and trauma-informed care practices. • Understanding of the impact of interpersonal violence on adults, children and youth with some experience in providing direct services in a related field. • Experience in working with diverse populations and marginalized communities with training in and/or commitment to anti-oppression work. • Ability to work independently and make decisions under pressure. • Excellent customer service skills; ability to work with victims/survivors and community partners in a friendly, cooperative, and professional manner. • Good written and interpersonal communication skills. • Complete Cornerstone’s domestic violence, sexual assault and human trafficking training or the equivalent at another agency. Additional 4 hours of training on General Crime and at least 24 hours shadowing at the call center will be provided. • Knowledge and aptitude with Microsoft Office and other related forms of technology.

 

Additional Info:

Internships at Cornerstone are defined as work opportunities that are required for an academic study/credit. Interns must have a college Field Supervisor supporting them during their work with us. Cornerstone strives for a fully inclusive work environment and does not discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, familial or marital status, and/or with regard to public assistance or any other characteristic. These statements are not intended to encompass all functions and qualifications of this position; rather, they are intended to provide a general framework of the requirements of the position. Cornerstone is an Equal Opportunity and Affirmative Action Employer.

How To Apply:

Please email a completed Internship Application, cover letter and resume to jobs@cornerstonemn.org. Internship Applications are available for download at http://cornerstonemn.org/about-us/employment-and-internships/.

 

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