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Resource Counseling Volunteer/Intern



Organization Summary:

Tubman’s philosophy is rooted in our inspiration and namesake, Harriet Tubman. Facing unrelenting adversities, Harriet Tubman encouraged others to simply "Keep going." Each year, Tubman offers safety, hope and healing to over 30,000 people of all ages who are facing violence, exploitation, homelessness, addiction or mental health challenges. Our culturally responsive services are rooted in decades of research, innovation, experience and partnership. Incorporating feedback from the people we serve and the community, Tubman provides countless ways to help. To learn more, please visit


Location: Twin Cities Metro Activity Area: Human Services and/or Youth Development
Category: Health/Human Services Workforce Closing Date: Jan 5, 2018
Job Type: Intern - Unpaid Salary: Unpaid
Hours: 8 hours/week minimum for 6 months preferred, including orientation/training 

Primary Duties:

Role Summary

Answering Tubman’s crisis and resource line and assisting clients in?person, our Resource Counseling Advocates are responsible for providing crisis intervention, supportive counseling, general information, and referral services to individuals who call or come into Tubman.

Impact & Benefits

· Provide immediate response and support to individuals in difficult situations or crisis
· Gain experience offering supportive counseling in response to a variety of life situations
· Make a difference in someone’s life by providing a bridge to community resources

Position Responsibilities


· Follow agency guidelines as you interact with clients, clarifying the client’s concerns and needs, providing support, and referring clients to community resources and programs
· Communicate and collaborate within your team to provide coordinated services to clients


 ·   Ability to work well under pressure and remain calm in response to crisis situations

· Excellent communication skills, including active listening and the ability to respond appropriately to client needs; ability to work and collaborate with a team

· Ability to work with diverse teams and clients to foster a culturally inclusive environment

· Comfortable using a computer – this position involves using basic computer programs, researching the internet, utilizing excellent organizational skills

·   Ability to maintain a working knowledge of community resources 


Additional Info:

 Supervision & Training

· Attend Tubman’s five-part Volunteer/Intern Orientation and Training series as well as two shadowing shifts before beginning your position
· Supervision provided by a staff Resource Counseling Advocate Coordinator

How To Apply:

Please apply by submitting your application on our website




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