Company Description
Our team specializes in providing high quality, budget sensible professional technology services and support for small to mid-size businesses and nonprofits. Whether you need help designing and setting up the best IT system, diagnosing and fixing problems as they arise, protecting against security threats, or optimizing your systems to work more efficiently, we're here to help with it all.
Product Description
Your technology is important. Today, virtually everything we do touches technology. Our team is uniquely positioned to provide truly client-centered, expert-oriented technology support that helps you in achieving your goals.
Drawing from a deep well of business and nonprofit expertise, our team successfully balances your immediate and long-term needs with the growing expectations of your clients, donors, and strategic partners.
Our clients include nonprofits providing services in a variety of sectors, including: Professional Services, Health Care, Human Services, Environmental Causes, Education, Local Government, Arts and Culture, Economic Development, Disability Services, Manufacturing, Engineering, and many others.
Common services offered by our team include:
Quick-response IT support
Technology strategy and planning
Hardware selection and installation (without markups!)
PC and Apple setup and support
Printer and in-office equipment support
Cloud computing and conversion services
Email conversions (Google and Office 365)
Internet, network, and Wi-Fi setup
Server setup and management
Backup and disaster recovery
Technology policy creation and customization
Security assessments and upgrades
CTO services / technology leadership strategy guidance
Antivirus, antimalware, hack prevention
Website security and management
Support with HIPAA and PCI compliance
Technology training
Pricing Information
We never mark-up for hardware or software. You can purchase it directly or we purchase on your behalf. You receive the original receipt and exact cost.
Our team purposefully declines agreements with software or hardware vendors. This could compromise our ability to stay objective when making recommendations to you. As humans, we have personal preferences, but we make it a point to share our personal experiences with you, along with multiple other options to help you make the best-informed decision about your technology.
As a small firm, we enjoy providing our clients the benefit of choosing their own payment structure. While we have set hourly rates, we happily discuss project proposals with you to help align with strategic and budgetary goals. We provide flexibility with ongoing support agreements, such as “Managed Services" which provide fixed monthly rates for support. Not every organization requires the same level of support, so we bring transparency to the table when discussing how we can best serve you.
We offer the following rates:
• Nonprofit Technology Services: $100/hour
• Managed Services: flat monthly rate based on client needs, available upon request
Region(s) Served
Central Minnesota, Northeast Minnesota, Northwest Minnesota, Southeast Minnesota, Southwest Minnesota, Twin Cities Metro Area,
Nonprofit Type
Brave North Technology provides technology services for hundreds of businesses and nonprofit organizations throughout Minnesota, Wisconsin, North Dakota, and Montana. These clients range in size from 1 employee to over 500 employees.
Qualifications
We focus on quality customer care. All of our Technology Professionals have over five years of experience and undergo a long evaluation and training period. We require all our staff to pass background checks, provide references, and undergo a provisional "shadowing" period with current staff. Our Technology Professionals are experienced, trained, and certified in their area of technology expertise. You are trusting us with your business technology, it's important to us that we provide quality and experienced counsel.
The qualities we look for in our team members: empathy, patience, intelligence, active listening, persistence, and positivity. In addition to these qualities, our teammates bring years of experience and direct knowledge to your team.
Reviews
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Erin Howlett
07/16/2019
Experience
We’ve worked with Brave North since 2016. They created a custom multi-phase roll-out plan to help us upgrade our tech & infrastructure while working within our budget limitations. They’re a great resource when it’s time to upgrade/replace equipment, and support staff are responsive when tech issues arise. No forced long-term agreements or tricky fine print. Just friendly, reliable, affordable service tailored to our needs from people who truly understand what it’s like to work with nonprofits.